Ticketing

Ticketing System

Integrated Ticketing system from BRIVAS HRM is an internal helpdesk to resolve employee related issues. Tickets pertaining to software, hardware, admin etc., can be raised by employees. The dashboard shows the status of tickets raised which drives efficient monitoring by HR.

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Key Features: Support ticket system


CREATING CATEGORIES

Creation of helpdesk categories and subcategories to raise ticket is extremely easy in the ticket management system.

APPROVAL WORKFLOW

Single or multi-manager approval workflow for support tickets can be configured for different categories.

CHAT

The help desk software is enabled with chat functionality where the user can interact with the ticketing in-charge. History of chat is available for a quick review in the system.